Payment Promises
When a debtor commits to paying, Fynex registers a payment promise. Promises are tracked automatically and can be managed from the Promises page.
Promise Tracking
The Promises page shows all registered promises with:
- Contact name and account reference.
- Promised amount and modality (total or partial).
- Promised date — When the debtor said they would pay.
- Status — Current state of the promise.
- Source channel — Which channel the promise was made on.
Promise Statuses
| Status | Meaning |
|---|---|
| Active | Promise is within its due date, waiting for payment |
| Fulfilled | Payment was confirmed |
| Overdue | Due date passed without confirmed payment |
| Rescheduled | Debtor requested a new date |
| Cancelled | Promise was cancelled by the debtor or operator |
| Verifying | Payment reported, pending confirmation |
Managing Promises
- Filter by status to focus on overdue or active promises.
- Change status directly from the list using the status dropdown on each row.
- Click a promise to see the associated account detail.
KPIs
Four metrics at the top summarize promise health:
- Active — Promises currently pending.
- Overdue — Past-due promises that need follow-up.
- Fulfilled — Successfully completed promises.
- Total Promised — Combined monetary value of all promises.
TIP
Monitor overdue promises daily. These represent the highest-probability recovery opportunities since the debtor already expressed intent to pay.