Audit Log

The Audit Log provides a complete, immutable record of every action, configuration change, and system event in your organization.

Viewing Events

The audit log shows events in reverse chronological order. Each entry includes:

• Timestamp — When the event occurred.
• Event type — What kind of action was performed.
• User — Who triggered the event (or "System" for automated actions).
• Details — Specific information about what changed.

Event Types

Event	Description
Config Change	Organization settings were modified
Strategy Activated	A strategy was enabled
Strategy Edited	Strategy parameters were changed
Portfolio Upload	Accounts were imported
Status Change	An account status was updated
Promise Created	A new payment promise was registered
Promise Edited	A promise status or details were changed
Escalation Taken	An operator took ownership of an escalated case
Escalation Resolved	An escalated case was resolved
Channel Error	A dispatch attempt failed due to a provider error
User Login	A team member signed in
User Logout	A team member signed out

Filtering

• Event type — Filter to show only specific event types.
• User — Filter by the team member who triggered the action.
• Date range — Set start and end dates.

Exporting

Click Export CSV to download the filtered audit log. This is useful for compliance reporting and external audits.

TIP

Audit records are immutable — they cannot be edited or deleted. This ensures a reliable audit trail for regulatory compliance.