Product Overview
Fynex automates your collections end-to-end with conversational AI and a configurable strategy engine. You recover more, spend less, with full control.
What Fynex Offers
| Capability | Description |
|---|---|
| Multi-channel outreach | WhatsApp, voice, email, SMS — each debtor on their preferred channel, at the right time. |
| Strategy engine | Configurable action sequences with frequency rules, time windows, and escalation criteria. |
| AI agents | Conversational agents that contact, negotiate, log promises, and escalate when needed. |
| Promise management | Registration, tracking, reminders and fulfillment reporting. |
| Portfolio management | Import from CSV/Excel, validation, filters, and account detail with full timeline. |
| Campaigns | Operational grouping of accounts under a strategy and time period. |
| Live calls | Monitor voice calls in real time, with live transcript and supervised calls. |
| Execution engine | Automated strategy execution — schedules, dispatches, retries, and respects all rules. |
| Payment tracking | Record and track payments with automatic balance updates and promise fulfillment. |
| Escalation queue | Cases requiring human intervention with complete context and return-to-auto. |
| Dispute management | Track and resolve disputes when debtors contest a debt. |
| Notifications | Real-time alerts for overdue promises, escalations, and channel errors. |
| Dashboard & analytics | Real-time KPIs, channel metrics, evolution charts, CSV export. |
| Interactions | Chronological log of all contact events for compliance and analysis. |
| Audit log | Immutable record of every action and config change. |
| Plans & credentials | Plans and BYOP — managed by Fynex or bring your own provider (Custom). |
Next Steps
- Getting Started — onboarding and first steps.
- Dashboard — KPIs and monitoring.
- Strategies — how agents contact debtors.
- Channels — configure WhatsApp, voice, email, SMS.